Vacancy: VIP Executive – Bulgarian market

Job Title VIP Executive – Bulgarian market
Type Full-time, permanent Working hours 9am – 5:30pm with some flexibility
Reports to Head of VIP & CS Location Dublin city centre
Function Customer Operations Department VIP



The Company

Nextpath is an Irish registered company that is part of a group providing its clients with outsourced e-commerce solutions and it is based in the hustle and bustle of Dublin city centre. We have recently established a Customer Operations Team, which delivers a tailored, creative and professional service, supporting one of our client’s sports and casino betting platforms across the Central and Eastern European (CEE) and Portuguese markets.


The Customer Operations team has been meeting the high expectations of our key accounts in the Central and Eastern European (CEE) and Portuguese markets to ensure their continued business on the platform. The VIP team specifically contributes to the overall revenue results by providing a strong sales-oriented and numbers driven approach to our key accounts. Nextpath now has an opening on the Bulgarian desk, servicing our Bulgarian VIP customers.


What is life like in Nextpath?

As a Nextpath employee you will be able to balance high professional standards with a casual, collaborative and fun approach to work. You will work in a flat organisational structure allowing you to take ownership of your role and to bring improvements to the delivery of Nextpath’s services.


Our employees truly are our most important asset. To reward you for your hard work, we offer a competitive salary, an annual bonus, and an attractive benefit package that allows you to make your own choices when it comes to what matters to you most.


Purpose of the role

The overall objective of your role is to create long lasting relationships with our most profitable customers, to provide them with individual support and to ensure the best possible financial result for your assigned portfolio of accounts.


Main Duties & Responsibilities

  • Develop and sustain individual relationships with key accounts bringing the most revenue to the business.
  • Act as your key accounts’ main point of contact, communicating via phone, text messages and email to keep them constantly engaged with our product and platform.
  • Handle a wide variety of player and account queries within agreed service levels, taking ownership of any problems or requests from customers and ensure that they are addressed directly or escalated to the appropriate channel.
  • Analyse a variety of daily, weekly and monthly reports and sales metrics providing full transparency of player activity and the domain you are supporting.
  • Increase and drive revenue through outbound sales campaigns (no cold calling).
Key Qualifications, Skills and Experience Essential Desirable
Fluency in English and Bulgarian    
Another one or more of these language would be an advantage: Czech/Slovak, Hungarian, Polish, Portuguese, Russian   x  
Proven experience in customer service, e.g. call centre, sales, high-end retail or 4* / 5* hospitality experience x    
Background in betting industry, call centre or online services   x  
Interest in Sports and Casino products   x  
Exceptional communication skills x    
Strong interpersonal skills with the ability to develop relationships and rapport x    
Shows creativity in solving problems x    
Thrives in a collaborative work environment working to achieve common goals or objectives x    
Demonstrates a positive approach, showing enthusiasm, energy and motivation to bring improvements x    
Shows initiative x    
Highly IT literate, including good keyboard skills x    



Important notice

Nextpath Limited is an equal opportunities employer.


Please note that by making an application for this position you are agreeing to Nextpath holding your personal information on file for a duration of 12 months from the date of submission for the purpose of this recruitment process and to enable us to touch base with you again with regards to future similar vacancies within the company.