Vacancy: Customer Service Agent

Job Title Customer Service Agent – German language
Type Full-time, permanent Working hours 8:30am to 7pm (4 days on / 3 days off)
Reports to Customer Service Team Lead Location Dublin city centre
Function Customer Operations Department Customer Service

 

 

Introduction

Nextpath is an Irish registered company that is part of a group providing its clients with outsourced e-commerce solutions and it is based in the hustle and bustle of Dublin city centre. We have recently established a Customer Operations Team, which delivers a tailored, creative and professional service, supporting one of our client’s sports and casino betting platforms across the Central and Eastern European (CEE) and Portuguese markets. The team currently consists of approx. 35 employees with plans to expand further.

 

What is life like in Nextpath?

As a Nextpath employee you will be able to balance high professional standards with a casual, collaborative and fun approach to work. You will work in a flat organisational structure allowing you to take ownership of your role and to bring improvements to the delivery of Nextpath’s services.

 

Our employees truly are our most important asset. To reward you for your hard work, we offer a competitive salary, an annual bonus, and an attractive benefit package that allows you to make your own choices when it comes to what matters to you most.

 

Purpose of the role

The overall objective of your role is to simply provide an exceptional service to your customers.

 

Main Duties & Responsibilities

  • Provide excellent levels of service to customers via chat and email, targeting first contact resolution and driving customer satisfaction levels to a world class standard.
  • Handle a wide variety of player and account queries within agreed service levels.
  • Take ownership of any problems or requests from customers and ensure that they are addressed directly or escalated to the appropriate channel.
  • Enter customer details and other information in an accurate and efficient manner to the relevant systems.
  • Communicate with customers keeping them well informed of products, services and promotions.
  • Increase and drive revenue through outbound sales campaigns (no cold calling).
  • Support other areas in accordance with business needs.

 

 

Key Qualifications, Skills and Experience Essential Desirable
Fluency in English and German x  
 

Additionally, proficiency in one of the following other languages would be an advantage: Czech/Slovak, Hungarian, Polish, Bulgarian, Russian, Portuguese

  x
 

Proven experience in customer service, e.g. call centre, sales, high-end retail or 4* / 5* hospitality experience

x  
 

Background in betting industry, call centre or online services

  x
 

Interest in Sports and Casino products

  x
 

Exceptional written communication skills

x  
 

Strong interpersonal skills with the ability to develop relationships and rapport

x  
 

Shows creativity in solving problems

x  
 

Highly IT literate, including good keyboard skills

x  
 

Thrives in a collaborative work environment working to achieve common goals or objectives

x  
 

Demonstrates a positive approach, showing enthusiasm, energy and motivation to bring improvements

x  

 

Application Procedure

To apply for this role, please send your CV through the below form:

 

CV

Covering Letter

 

Important notice

Nextpath Limited is an equal opportunities employer.

 

Please note that by making an application for this position you are agreeing to Nextpath holding your personal information on file for a duration of 12 months from the date of submission for the purpose of this recruitment process and to enable us to touch base with you again with regards to future vacancies within the company.